Privacy Policy of Neotropic Expeditions
At Neotropic Expeditions, we prioritize the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, protect, and manage your Personally Identifiable Information (PII) in accordance with our operations in Ecuador.
What Personal Information Do We Collect?
When you interact with our website, you may be asked to provide personal information such as your name, email address, mailing address, phone number, and any other details necessary to enhance your experience.
When Do We Collect Information?
We collect information when you:
- Fill out a form
- Use our Live Chat
- Communicate with our travel agents via phone or email
- Enter information on our site
We may also receive information from third parties, such as friends or family making bookings on your behalf, or travel agencies and tour operators.
How Do We Use Your Information?
We may use your information in the following ways:
- To personalize your experience and deliver content and product offerings that interest you.
- To improve our website and services.
- To respond to your customer service requests.
- To follow up after correspondence (via live chat, email, or phone).
- To generate invoices.
Disclosure to Suppliers and Tour Operators
Your information may be shared with third-party partners, specifically our tour operator partners in Ecuador and the Galapagos, once your booking is confirmed.
How Do We Protect Your Information?
We do not collect credit card information on our site; all purchases are handled through secure platforms like PayPal. We do not use vulnerability scanning or malware scanning. We implement SSL encryption for security.
Do We Use Cookies?
Yes, we use cookies to enhance your experience. Cookies are small files that help us recognize your browser and remember certain information. They allow us to:
- Remember items in your shopping cart
- Understand user preferences for future visits
You can manage cookie settings through your browser, but disabling cookies may affect your experience on our site.
Third-Party Disclosure
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties.
Third-Party Links
Our website does not include or offer third-party products or services.
Google Services
We use Google AdSense for advertising on our site. Google may use cookies to serve ads based on your previous visits. You can opt out of the DART cookie by visiting Google’s Privacy Policy.
User Rights and Data Retention
You have the right to:
- Access the personal data we hold about you
- Request deletion of your personal data
- Change your personal information by contacting us
Comments and metadata are retained indefinitely to facilitate follow-up comments.
Children’s Privacy
We do not specifically market to children under 13 years old.
Changes to Our Privacy Policy
We will notify you of any changes to our Privacy Policy on this page. Our Privacy Policy link will always include the word «Privacy» and be easily accessible.
Contact Us
For questions regarding this Privacy Policy or to update your information, please contact us at info@neotropicexpeditions.com.